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Accessibility statement

This accessibility statement applies to the White Lodge Medical Practice website (whitelodgemedicalpractice.nhs.uk).

This website is run by White Lodge Medical Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

White Lodge Medical Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed below.

Content that may not be accessible

  • Our website moved to a new design in October 2026. We have not yet finished testing the new website. We plan to test it by 31 January 2027 and will update this statement with the results.
  • Some older documents, such as PDF and Word files, may not be fully accessible to screen reader software. If you need a document in a different format, please contact us.

What we’re doing to improve accessibility

The new website uses the NHS design system, whose components are tested for accessibility by NHS England. We will test the website using the NHS accessibility checklist and the WCAG Website Accessibility Conformance Evaluation Methodology (WCAG-EM), and fix any problems we find.

Preparation of this accessibility statement

This statement was prepared on 04/11/2026. It was last reviewed on 04/11/2026.